Legal
Complaints Handling
Our commitment
We take every complaint seriously and aim to resolve issues fairly and promptly.
How to raise a complaint
Contact us through the contact page or email support@axisitdigital.com with your registered email address, a description of the issue and any relevant transaction details.
What happens next
We will acknowledge your complaint, investigate it, and keep you informed of our progress until it is resolved.
Escalation
If you are not satisfied with our response, you may ask for your complaint to be reviewed by a senior member of our team.